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FREQUENTLY ASKED QUESTIONS

MEMBERSHIP VS. PACKAGE?

The Trek House has a few options that are fit for you and your lifestyle! 

  • Memberships are on a reoccurring monthly payment plan. 

    • Limited Memberships - Book up to 12 classes a month! ​

    • Unlimited Memberships - Book as many classes a month!

  • Package are a one time payment.

    • Book a single class, 5 classes (expires after 3 months from purchase), 10 classes (expires after 6 months from purchase) 25 classes (expires after 9 months from purchase)! Just be aware that these classes expire if they are not used.

IT'S MY FIRST TIME. WHAT SHOULD I BRING AND WEAR?

  • All you need to bring is yourself! We provide water and towels.

  • If you’re coming to a Pilates Class: barefoot or grippy/toe socks or even regular socks! We are easy and want you to be comfortable.

  • If you’re coming to a Tread or Strength Class: You will need tennis shoes and we please ask for them to be clean. We take pride in our clean studio and would like everyone in the class to enjoy a clean environment.

  • If you’re coming to do Muscle Activation Techniques: You can come in whatever you are comfortable in but workout apparel would be the easiest on your practitioner.

WHAT HAPPENS IF I MISS MY CLASS OR APPOINTMENT?

  • 6-hour cancellation within the class start time

  • If canceled within the 6-hour window, it will be considered a “late cancel” and you will lose the class

  • If you have an Unlimited Membership and ‘late cancel’ a class there will be a $10 cancelation fee. If you “no show” a class, there will be a $25 fee

  • We understand that things come up but since we are a true boutique studio, our classes are small and limited. Please be mindful of our instructors trying to make a living, as well as other clients trying to schedule classes.

WHAT IF I'M ON THE WAITLIST?

We understand that being a boutique studio can create a waitlist. If someone early cancels out of class, you will automatically be put in and an email confirmation with be sent to you.

Please make sure you remove yourself right away from a waitlist if you no longer can make the class because once you are added to class, our late cancellation will apply.

WHAT IF I NEED TO CANCEL MY PRIVATE SESSION?

Feel free to cancel 24 hours prior to your scheduled appointment time. If you need to cancel inside the 24-hour window, you will be charged for your session. This is to protect our employees and their schedules.

WHAT IF I NEED TO CANCEL MY MEMBERSHIP?

Membership contracts can be canceled with 30 days written notice to info@thetrekhouse.com